When I’m on fire, I am confidently direct.
When my fire is put out, I seek out a fair, firm and indirect way to resolve my state of confidence.
When people are confronted with a feeling that their values are being attacked, they behave in predictable patterns which show up as different behaviours because different motives rise to the challenge.
A client asked for help as her team were always quiet in meetings, yet bubbly and chatty when working. We delved into the agenda of the meetings to discover it was always about change and detail. Each member of the group were experiencing conflict, aiming to analyse the problem presented and think of a solution.
When you know how a person experiences a situation, you can change your approach to minimise their conflict.
When you know how you experience situations, you can control your approach.
I’ve used the SDI.20 Assessment to help my client and team understand what drives them to conflict. Together we work on strategies to keep them ‘on fire’.