Clues, Cues & Signals

Leading people, building relationships, minimising team conflict and generally surviving in a world of egos, personalities and behaviours can be challenging; to say the least. 

However, if we listen for cues, watch for signals and pick up on clues in behaviour we can make the challenge an opportunity to better understand these people better.

 Clues: This is the breakthrough for understanding people. People are creatures of habit and will give you regular clues as to what they are doing, feeling & thinking. Look for patterns and inconsistencies - get to know the behaviours of others when they are in a 'good' zone and what might push them to a 'non-productive' zone - you're literally piecing together the human puzzle.

Cues: When people talk, they generally have a break in speech especially if in conversation. Too often we are thinking about what we want to say next rather than listening, hearing the intent and waiting for the cue to add to the discussion. This alone is a great relationship building behaviour.

Signals: I run with a regular group and we work on signals to indicate direction, drink break time, increase pace etc. We can go without talking for over an hour!  What signals do you use when working with people? A smile, a thumbs up and other expressions can help others understand how you feel, what you think and want to do. Don't leave it to perception!

I help people cheat with Clues, Cues & Signals using the Strength Deployment Inventory however you can do this yourself by making a practice of becoming more aware of others - especially if you're the leader. They may follow and practise the same.

LOU'S LEADERSHIP VIEWS: I can't hear you!

While I was out running this morning, I decided to listen to the radio as my daughter (six years old!) allowed me to use her iPod! The station option was one which I hadn't tuned into for many years.

Over the 80 minute time slot, the two lads regularly asked for people to call in or to text which is what my station generally does. However, I was surprised that only one person’s text was read out and no-one called into talk.

There are a few reasons why I think this was the case: school holidays, too early (6:45am) and it got me thinking …. Can your people (including clients/customers) hear you? Do they listen to the waves that you broadcast your messages on? Or, reverse that question, are you using the right mediums to connect with your ‘people’?

If you don’t know how to get people to stop and hear your message, then maybe start checking out what they might be doing and in particular, using.

In recent social media data analysis, Tumblr and Instagram have more than doubled in visits per month (unique Australian visit)  in a year and good old YouTube is maintaining 11 million visitors a month. For example use Instagram to share visuals about your business or ask them to respond with visuals to questions you pose about their business. Check this informative Instagram Blog.  

We all want to be heard and being mindful of the social media options allows us to be efficient and effective at tuning into our people.