No news is good news!
In today's tech savvy world there is no excuse for no news. If you have no news, there is an appetite to still hear or understand that there is no news, no change or no update!
Most of us are attached to our devices and reading or hearing nothing is excruciating!
Whilst I type this in jest, how many times do you look at your device to check for expected messages?
I stood quietly for 150 minutes in a NZ airport queue with not one announcement. Asking 'airport' staff politely for an update didn't provide any satisfaction so I wasn't surprised when I heard later (whilst still at the airport) that things got 'ugly'.
How easy would it be for all us to be advised to tune into a channel on our device (in our preferred language) and advised with a prerecorded or live update. Or encourage passengers to use twitter and follow the airline/airport for 5 min updates. These are two simple solutions to share any news - even 'no news'!
If leadership is about influencing, then consider yourself accountable for keeping people informed. And, give people the option on how they want to receive the news: social media, email, website or face-to-face are options.
When I ask people "how frequently does your organisation keep you updated with news?" the response is varied. One statement I've not yet heard is: I wish they would slow down, they keep us up-to-date too regularly.
Pop this thought on your radar and be more aware of keeping people connected with news. Good news and no news!